Terms of service

Terms of Service
Effective Date: February 2, 2025
Last Updated: February 14, 2025

Welcome to Honest Prints. These Terms of Service ("Terms") constitute a legally binding agreement between you (the "User," "Customer," or "you") and Honest Prints ("we," "us," or "our"). These Terms govern your access to and use of our website [www.honest-prints.com] (the "Site"), including any purchases, communications, or services provided through it.

By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using the Site.

1. Company Overview
Honest Prints is a legally registered business entity specializing in the curation, production, and sale of premium-quality framed art prints and framed canvas artworks. We are committed to delivering thoughtfully crafted, high-quality pieces designed for modern interiors, with a focus on craftsmanship, durability, and refined presentation.

2. Eligibility
By using the Site, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction, are legally capable of entering into binding agreements, and are not prohibited from using the Site under applicable laws. We reserve the right to refuse service, cancel orders, or restrict access at our discretion.

3. Orders and Payment
a. Order Acceptance
All orders are subject to availability and acceptance. We reserve the right to limit quantities, refuse, or cancel orders at any time.

b. Pricing and Currency
Prices are displayed in the currency selected on the Site (e.g., USD) and may include applicable taxes depending on your location. While we strive for accuracy, we reserve the right to correct pricing errors and cancel affected orders if necessary.

c. Payment Processing
Payments are processed securely via trusted third-party providers. We do not store or retain your payment information.

d. Order Confirmation
Order confirmation emails acknowledge receipt but do not constitute acceptance. Orders may be canceled due to payment issues, suspected fraud, or operational constraints.

4. Shipping and Delivery
a. Delivery Coverage
We offer shipping to multiple international destinations. Availability and delivery options may vary based on your location.

b. Delivery Timeframes
Orders are typically delivered within 3–5 business days after dispatch. Delivery times may vary depending on location and external factors such as courier delays or customs processing.

c. Tracking
Where available, tracking details will be provided upon dispatch.

d. Issues in Transit
If your order is damaged, delayed, or not received, you must contact us within 48 hours of delivery or expected delivery date. Supporting documentation may be required.

5. Returns and Refunds
Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind.

Eligible cases include damaged items upon delivery or incorrect items received. To qualify, you must notify us within 48 hours and provide clear photographic evidence. Approved cases may result in a replacement, refund, or store credit at our discretion.

Minor variations in color, texture, or finish are considered part of the production process and do not constitute defects.

6. Intellectual Property
All content on the Site, including images, designs, text, branding, and artwork, is the intellectual property of Honest Prints or its partners and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Acceptable Use
You agree not to violate any laws or regulations, misuse our content or brand assets, attempt unauthorized access to systems, interfere with Site functionality, or provide false or misleading information. We reserve the right to suspend or terminate access if these terms are violated.

8. Limitation of Liability
To the maximum extent permitted by law, Honest Prints shall not be liable for any indirect, incidental, or consequential damages arising from use of the Site, inability to use the Site, delays or disruptions, or errors and inaccuracies. Your sole remedy is to discontinue use of the Site.

9. Indemnification
You agree to indemnify and hold harmless Honest Prints and its affiliates from any claims, damages, or expenses resulting from your breach of these Terms, misuse of the Site, or violation of applicable laws.

10. Privacy
Your personal data is handled in accordance with our Privacy Policy. By using the Site, you agree to the collection and use of information as outlined therein.

11. Governing Law
These Terms shall be governed by and interpreted in accordance with applicable laws. Any disputes shall be resolved through appropriate legal channels in the relevant jurisdiction.

12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes take effect upon posting. Continued use of the Site constitutes acceptance of the updated Terms.

13. Contact
For any questions regarding these Terms:
Email: support@honestprints.com